Every room, every booking, one live board.
Reservations, check-in, housekeeping, minibar and the guest's whole bill in one system. Bookings from Booking.com, Expedia and Airbnb land straight on your chart, and the restaurant and bar charge to the room automatically.
Reception, housekeeping and the restaurant, finally in sync.
Most hotels run on a booking site, a spreadsheet, a notebook at reception and a separate POS. SmartPOS Hotel puts all of it in one database, so a check-out at reception reaches the cleaner's tablet in seconds and a dinner in the restaurant lands on the right room's bill.
Front desk
A live board of every room, check-in and check-out in one screen, room moves, extended stays and wake-up calls.
Reservations
A reservations chart for the next 7 or 30 days, groups and agencies, room types and prices, and online channels.
Housekeeping
Cleaners work from a tablet, minibar is checked daily, and reception sees every room's real state live.
Billing
Room, tourist tax, restaurant, bar and minibar on one bill, paid in parts, by the guest or the agency, with fiscal receipts.
See the whole hotel at a glance.
Every room as a card: who is in it, who arrives today, who leaves, and whether it is dirty, being cleaned or ready. Filter by floor or status, and open check-in, payment or the room's bill with one click.
- Occupancy and cleaning shown separately, so "free" never means "not ready"
- Warning at check-in when the room is not clean yet
- Out of service rooms with a reason and dates can't be sold
- Refreshes by itself, with a note when a room becomes ready
Sell on every site. Never double-book again.
Connect Booking.com, Expedia, Airbnb and your own website to SmartPOS Hotel. A booking on any channel lands on your reservations chart with the guest's details, and the same room closes everywhere else in seconds.
- Two-way availability: rooms you sell at reception disappear online too
- Rates from one place: change a price once, every channel follows
- Restrictions: minimum stay, closed to arrival, stop-sell per date
- Bookings, changes and cancellations arrive by themselves, with an alert at reception
- Commission per channel, so you know what each booking really earns
ChannelsRoom 204 · Double roomIn syncTap a channel to send a test booking.
Straight onto the chart
Online bookings appear on the reservations chart with the guest, dates, price and channel, ready for check-in.
No overbooking
The moment a room is taken anywhere, it closes on every other channel. One room, one guest.
One price list
Room types and prices live in SmartPOS Hotel. Raise the weekend price once and every site shows it.
Where guests come from
Bookings, nights, revenue and commission per channel, so you can push direct bookings.
Cleaners on a tablet. Reception sees it live.
Every morning SmartPOS Hotel writes the day's cleaning list by itself: departures, stay-overs, linen changes and deep cleans, with rooms whose guests arrive today on top. Cleaners log in with their PIN, take a room, tap Start and Done. A separate minibar checker counts what each room used, and reception adds it to the bill with one click.
- No app to install: a page on the hotel Wi-Fi, on any tablet or phone
- Do not disturb, refused cleaning and problem reports (defects, lost & found)
- Optional supervisor check before a room counts as ready
- Rooms shared out by floor, and a report of who cleaned what and how long it took
- Minibar items come off stock, and check-out waits until the minibar is approved
One bill for the whole stay.
Dinner in the restaurant, a coffee at the bar or a beer from the minibar goes on the guest's room in one tap, from the same SmartPOS your waiters already use. At check-out the guest sees one clear bill: nights, tourist tax and every charge.
- Pay in parts during the stay, with what's left always shown
- The guest pays, or the agency or company is invoiced
- Fiscal receipts, invoices and group invoices for seminars
- Prices in a foreign currency, plus a hotel cash desk report
From the first wake-up call to the last report.
What actually happens in a hotel on SmartPOS, hour by hour, and who sees what.
06:00The day's cleaning list writes itself
Departures, stay-overs, linen every few days and deep cleans, sorted so rooms with arrivals today come first.
07:00Wake-up calls
Reception sees the list of wake-up calls for the morning, with the room and time, and a bell when one is due.
08:30The kitchen knows who eats
The meal list counts breakfast, lunch and dinner guests by board type, so the kitchen prepares the right amount.
10:40Check-out in 202, task on the tablet
Reception closes the bill. Within seconds room 202 shows up as a departure clean on every cleaner's tablet.
11:15Minibar checked, bill updated
The minibar checker counts two waters, a beer and a chocolate in 101. Reception approves it and it's on the bill and off the stock.
12:05"Room 204 is ready"
Ana taps Done. The room turns green at reception with a short note, just in time for the 14:00 arrival.
14:00The Booking.com guest checks in
The booking is already on the chart with the guest's details. Passport, nationality and board are added, and the room is theirs.
21:30Dinner charged to the room
The waiter closes table 7 to room 101 in SmartPOS. No paper slips, no walking to reception.
23:00Cash desk and reports
The hotel cash desk report, payments, invoices and the guest list by country, ready for the owner, the accountant and official guest reports.
Everything a hotel runs on, in one place.
Built together with real hotels and guesthouses in North Macedonia and Albania, and improved every week.
Live room board
Every room with its guest, arrivals, departures and cleaning state, filtered by floor or status.
Check-in in one screen
Guest, passport or ID, nationality, age, number of guests, board, price, tourist tax and currency, all on one form.
Quick check-out
Review the bill, take the payment and print a fiscal receipt or invoice. The room goes to housekeeping by itself.
Room moves & extensions
Move a guest to another room or extend the stay without re-entering anything.
Wake-up calls
A list of wake-up calls by room and time, with a bell on the rooms screen when one is due.
Safety checks
A warning when a room isn't clean yet, and rooms out of service can't be checked in at all.
Reservations chart
Every room against the next 7 or 30 days. Double-click a free night to book it, or a booking to open it.
Fast reservations
Guest, dates, room, persons and price, with today's arrivals listed so nothing is forgotten.
Groups, agencies & seminars
Book many rooms for one agency or seminar, with a master room that collects the group's bill.
Room types & prices
Single, double, family, suite or your own types, each with its own price.
Channel manager
Two-way sync with Booking.com, Expedia, Airbnb and your website: availability, rates and bookings.
Reservation to check-in
When the guest arrives, the reservation becomes a check-in with everything already filled in.
Tablet for cleaners
A page on the hotel Wi-Fi, opened by scanning a QR code. Large buttons, PIN login, Albanian, Macedonian and English.
Automatic daily list
Departures, stay-overs, linen changes and deep cleans every chosen number of days, created every morning.
Smart priority
Urgent rooms first, then departures with an arrival today, then the rest. Do not disturb goes to the bottom.
Supervisor check
Optional: a supervisor approves a cleaned room or sends it back with a note to the same cleaner.
Minibar checker
A dedicated role checks every occupied room each day. Approved items go on the bill and come off stock.
Problems & lost and found
Cleaners report a defect or a found item from the tablet, and reception gets a note right away.
Share out by floor
One tap shares the day's rooms between today's cleaners by floor, keeping the work fair.
Cleaning report
Rooms per cleaner, time per room and each room's history, exportable for Excel.
Works without internet
Everything runs on the hotel's own network, so a slow connection never stops the cleaning.
One bill per stay
Nights, tourist tax, extra charges, restaurant, bar and minibar together, with what's paid and what's left.
Charge to the room
Waiters close a restaurant or bar bill to a room in SmartPOS, and it appears on the guest's bill straight away.
Payments in parts
Take a deposit on arrival and the rest later. Every payment is listed for the stay.
Fiscal receipts & invoices
Fiscal printing for North Macedonia and Albania, invoices, and a second fiscal printer if you need one.
Agency or guest pays
Bill the guest, the travel agency or the company, including one invoice for a whole seminar group.
Hotel cash desk
A cash desk for reception with its own report, separate from the restaurant's registers.
Guests by country
Guest lists by country and nationality, with passport details, for statistics and official guest reports.
Meal lists
How many guests eat breakfast, lunch and dinner each day, based on their board.
Export to Excel
Every guest list and report can be exported with one click.
Payment & invoice reports
Payments by period, the hotel invoice report and the cash desk report for your accountant.
Users & permissions
Reception, housekeeping and minibar roles, each with its own PIN and only the screens they need.
Your language
Albanian, Macedonian (Latin or Cyrillic) and English, with light and dark themes.
The hotel on its own, or with your restaurant and bar.
| Feature | SmartPOS Hotel | + Restaurant & bar |
|---|---|---|
| Rooms & guests | ||
| Room board, check-in & check-out | ||
| Reservations chart, groups & agencies | ||
| Housekeeping tablet & minibar | ||
| Channel manager | ||
| Bills, payments & fiscal receipts | ||
| Restaurant & bar | ||
| Restaurant and bar charges to the room | ||
| Tables, waiters' phones & QR menu | ||
| Stock, recipes & 78 reports | ||
From ten rooms to a full resort.
The price depends on your number of rooms, reception PCs and modules. Installation, data import and staff training are included.
Guesthouse
For guesthouses, villas and apartments
Custom quote
- Room board & reservations chart
- Check-in, check-out & bills
- Fiscal receipts & invoices
- Guest lists & reports
- Setup & support
Hotel
For hotels with a housekeeping team
Custom quote
- Everything in Guesthouse
- Housekeeping tablet
- Minibar checker
- Groups, agencies & seminars
- Channel manager
Hotel & restaurant
For hotels with a restaurant, bar or resort
Bundle price
- Everything in Hotel
- SmartPOS for restaurant & bar
- Charges to the room
- Waiters' phones & QR menu
- Priority support
Good questions.
Does it connect to Booking.com, Expedia and Airbnb?
Yes. The channel manager keeps availability, prices and bookings in sync both ways with Booking.com, Expedia, Airbnb and your own website. Tell us which channels you use and we'll connect them for you.
Does it need internet to work?
No. SmartPOS Hotel runs on your own computer and network, so reception, the housekeeping tablets and the restaurant keep working without internet. You only need it for online channels, remote access and cloud backup.
What do the cleaners need?
Any tablet or phone on the hotel Wi-Fi. They scan a QR code at reception once, add the page to the home screen and log in with their PIN. Nothing to install from a store.
Can the restaurant and bar charge to the room?
Yes, when your restaurant or bar uses SmartPOS. The waiter closes the bill to a room and it appears on the guest's bill at reception right away.
Does it print fiscal receipts?
Yes. SmartPOS Hotel works with fiscal printers for North Macedonia and Albania, and also prints invoices for guests, agencies and seminar groups.
Can I move from my current system?
Yes. We set up your rooms, room types and prices, import your guests and future reservations, and train reception and housekeeping before you go live.
See your hotel on one board.
Book a free demo. We'll set it up with your own rooms and prices, and show reception and housekeeping working together.